Frequently Asked Questions
Find answers to the most common questions about our products, orders, shipping and returns.
Product Questions
How do I choose the right size?
Measure the area of your sofa that you want to cover and compare it with the size chart shown on the product page. If your measurements fall between two sizes or you prefer more fabric to drape over the sides, choose the larger size.
What is the difference between a sofa cover and a sofa throw?
A fitted sofa cover is designed to wrap more closely around the furniture, while a sofa throw is a flexible textile that can be draped over the sofa for protection, comfort and styling.
Will the color look exactly like the photos?
We do our best to represent colors accurately. Slight differences may occur due to lighting, screen settings and the woven nature of some fabrics.
Can I use Snuttie products in homes with pets?
Many of our products are suitable for everyday homes with pets and can help add an extra layer between your furniture and daily use. Please check the individual product details for specific materials and care information.
How should I care for my sofa cover or throw?
Always follow the care instructions shown on the individual product page or product label. Care requirements can vary by fabric and construction.
Order Questions
Can I change or cancel my order?
Contact us as soon as possible after placing your order. We will do our best to help, but orders that have already entered processing or fulfillment may not be able to be changed or cancelled.
How can I track my order?
Once your order ships, tracking information will be sent to the email address used at checkout.
What if I entered the wrong shipping address?
Contact us immediately. If the order has not entered fulfillment yet, we may be able to update the address. Once it has shipped, changes may no longer be possible.
Shipping Questions
Where do you ship?
Please refer to our Shipping Policy for current shipping destinations.
How long does shipping take?
Delivery estimates vary by destination and shipping method. Please refer to our Shipping Policy for current estimates.
Will I receive tracking information?
Yes. When tracking is available, you will receive a shipping confirmation email with your tracking details.
Return Questions
Can I return an item?
Please refer to our Return & Refund Policy for eligibility, conditions and the process for submitting a return.
What if my item arrives damaged or incorrect?
Please contact us with your order number and clear photos of the item and packaging so we can review the issue and help with the next steps.
When will I receive my refund?
Approved refunds are returned to the original payment method. Processing times may vary depending on the payment provider.