RETURNS
Returns & Refunds
Our returns policy is designed to be fair and straightforward.
Return Window
You may return eligible items within 3 days of receiving your order. Returns requested outside of this window will not be accepted.
Return Eligibility
To be eligible for a return, items must be unused, unwashed, and in their original condition with all tags attached. Items that have been used, washed, or damaged after delivery are not eligible for return.
Non-Returnable Items
The following items are not eligible for return: items marked as final sale, personalised or custom items, and items returned outside of the return window.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 3 days of delivery with a description and photograph of the issue. We will arrange a replacement or refund at no additional cost to you.
Return Shipping
Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect. We recommend using a tracked shipping method, as we are not responsible for returns lost in transit.
Refund Processing
Once we have received and inspected your return, we will notify you of the outcome. If approved, your refund will be processed to your original payment method within 7 business days.
Exchanges
We do not currently offer direct exchanges. If you would like a different size or colour, please return your original item and place a new order.
Order Cancellations
If you wish to cancel your order, please contact us as soon as possible. We can only cancel orders that have not yet been dispatched. Once dispatched, your order must go through the standard return process.
Contact Us
For all return and refund enquiries, please use the contact form on our Contact page. Please include your order number and a brief description of the issue.