SHIPPING

Shipping Policy

Everything you need to know about how and when your order will be delivered.

Order Processing

We aim to process and dispatch orders within 2-5 business days of receiving your order. Orders placed on weekends or public holidays will be processed on the next working day.

Shipping Destinations

We ship worldwide. If your country is not shown at checkout, please contact us and we will do our best to help.

Estimated Delivery Times

Once dispatched, estimated delivery times are as follows: 7-14 days for domestic orders, and 10-20 days for international orders. These are estimates only and are not guaranteed.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number. You can use this to monitor your parcel through the carrier's website.

Address Changes

If you need to update your delivery address, please contact us as soon as possible after placing your order. We are unable to change delivery addresses once an order has been dispatched.

Carrier Delays

We do our best to meet the estimated delivery windows listed above. However, delays may occur due to carrier capacity, weather events, or other factors outside of our control. We are not able to guarantee specific delivery dates.

Lost or Delayed Packages

If your order has not arrived within the estimated timeframe, please check the tracking information in your dispatch confirmation email. If you are still concerned, contact us and we will investigate with the carrier on your behalf.

International Customs and Duties

For international orders, any applicable customs duties, import taxes or fees are the responsibility of the recipient. These charges are not included in the product price or shipping cost, and vary by country. We are not able to predict or control these charges.